Support

Even the most functional, gold-plated business software in the world won’t do your company any good unless it is working and right up to date.

Our support is as flexible as our solutions.  

Many people worry about support for open source solutions (OSS). Support forums and email lists exist to support open source solutions, but they aren’t suitable for enterprise requirements. You need a guaranteed response from an expert, someone who knows how to find an answer quickly and resolve the problem – us!

Our engineers and support people have experience of maintaining and supporting systems in organisations as diverse as multinational companies and family businesses. We will support any solution we recommend or implement.

We will create the most appropriate support package for your business needs.

Proactive Support 

If a business-critical system is unavailable it can damage your business and break your department’s service level agreements. Because your business cannot afford lengthy downtime, we also offer proactive support.

Proactive support highlights issues to us directly, usually using the ProActive24 monitoring and notification system, to enable faster problem resolution. Certain events can be set to trigger automatic solutions, keep your system running smoothly with less intervention. This option also comes with software updates.

Proactive support is an affordable way of keeping your business systems working and securing greater peace of mind.